Terms & Conditions

Effective Date: July 7, 2026

By placing an order with Chez Hollmann Patisserie, you agree to the following terms.

Our Commitment

Chez Hollmann Patisserie is committed to providing a safe, reliable, and professional experience for every customer.

We proudly operate with:

Home-Based Licensed Kitchen
Ottawa & Gatineau Delivery
Secure Online Payments

These commitments reflect our dedication to quality, food safety, and a seamless ordering experience.

Orders

All products are made to order.

We recommend placing your order at least 3–5 days in advance. Larger or custom orders may require additional notice.

Pricing

All prices are listed in Canadian Dollars (CAD) and are subject to change without prior notice.

Payment

Full payment is required to confirm your order unless otherwise agreed.

Orders are not considered confirmed until payment has been received.

Pickup & Delivery

Customers are responsible for arriving at the agreed pickup time.

For deliveries, someone must be available to receive the order at the scheduled address.

Product Care

Once the order has been picked up or successfully delivered, responsibility for proper storage and handling transfers to the customer.

Chez Hollmann Patisserie cannot be held responsible for damage caused by improper transportation, storage, or handling after delivery or pickup.

Product Images

Because every product is handmade, slight variations in decoration, color, or design may occur. These variations are normal and do not affect product quality.

Limitation of Liability

Chez Hollmann Patisserie shall not be liable for any indirect, incidental, or consequential damages arising from the use or consumption of our products.