Refund & Cancellation Policy
Effective Date: July 7, 2026
At Chez Hollmann Patisserie, every product is handcrafted and made to order using fresh ingredients. Because of the custom nature of our products, please review our policy below.
Order Cancellation
Orders may be cancelled up to 72 hours before the scheduled pickup or delivery date for a full refund.
Cancellations made less than 72 hours before the scheduled date are non-refundable, as production and ingredient preparation may have already begun.
Custom Orders
Custom cakes, wedding cakes, dessert tables, and personalized orders require advance planning and may not be cancelled or refunded once production has started.
Refunds
Refunds are only issued if:
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The wrong product was delivered.
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The order was significantly damaged during delivery.
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A product quality issue is reported within 24 hours of pickup or delivery.
To request a refund, please contact us within 24 hours and include clear photos of the product.
Parágrafo
Refund requests will be reviewed individually.
Customer Satisfaction
Your satisfaction is important to us. If there is any issue with your order, please contact us as soon as possible so we can work toward a fair solution.